Terms And Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Woodley Flowers (“we/us”) make this website available to you and any of our services which are accessible on or via the Woodley Flowers website

These Terms and Conditions govern your use of the Woodley Flowers Site and the Woodley Flowers Service.

Products

1.1 All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man – or as otherwise directed. Certain product ranges are available in selected delivery areas only.

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information before submitting an order please contact the Woodley Flowers Customer Contact Centre using the contact details set out in Section 7 below.

1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.

1.6 We are unable to offer Champagne or other Finishing Touch items with products ordered from selected ranges, this will be made clear when placing your order.

1.7 Products are delivered next day unless other delivery date or service is selected.

1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.

1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection. The exception to this is David Austin Roses and flowers in our summer and spring ranges which are guaranteed for a minimum period of 5 days.
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Alcoholic gifts

2.1 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

2.2 Alcoholic gifts are distributed to selected areas in association with a licensed third party, for further information regarding our suppliers contact our Customer Contact Centre.
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Prices

3.1 Prices listed within the Woodley Flowers Service are valid for a maximum of 14 days of submitting your order.

3.2 Prices include VAT for deliveries within the UK, Republic of Ireland and Channel Islands.

3.3 Except where stated product prices exclude Woodley Flowers Delivery.

3.4 Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude transmission or delivery charges.

3.5 A processing fee will be applied to orders when using the following credit cards: Visa, MasterCard, American Express and PayPal.

3.6 Please note that from time to time, product and delivery prices on woodleyflowers.com may vary to those offered in an Woodley FlowersFlorist or via the telephone ordering line.
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Orders / Payment

4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

4.2 We accept payment by Paypal and all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.

4.3 By clicking on the ‘place order’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Woodley Flowers site.

4.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4.5 We cannot accept orders from customers under the age of eighteen (18) years.
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Delivery

5.1 Except where stated, Standard Delivery is next day, and a charge of £5.99 will be applicable within the UK, Republic of Ireland, Isle of Man and Channel Islands, but please note, that at certain times of the year these prices can vary. If you request delivery to remote areas which are not normally delivered to by Woodley Flowers you will be advised of any additional charges as soon as possible upon receipt of your order.

5.2 Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions before you place your order.

5.3 Some products will be delivered via courier to UK mainland addresses. Courier delivery is £5.99. We will advise you of the first available delivery date for your chosen item when you place your order. Every effort will be made to deliver on your chosen date, the exact delivery date cannot be guaranteed. Delivery can be made within 24 hours when placing your order before 3pm Monday to Friday. Courier deliveries are not available for Scottish Highlands (and some Scottish Islands), Eire, Channel Islands, Scilly Isles, BFPO addresses & H.M. Prisons. Couriers cannot deliver to a University Campus, as generally there is no access beyond Security / Reception areas. Courier deliveries are not available for delivery at Weekends or bank holidays.

5.3.1 We do not recommend courier deliveries to hospitals or funerals.

5.4 Delivery Services – Should you require your delivery to be made within a specific time period we are able to offer the following delivery services. Please note some services are subject to availability and that at certain times of the year these prices can vary. We will advise you of services available at the time of placing your order:

5.4.1 Same day delivery at a charge of £7.99 (except where noted).The service is offered to orders for selected delivery locations within the UK, Republic of Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your order must be placed by 3pm. This delivery service is offered subject to availability and may be withdrawn without notice during busy periods.

5.4.2 AM/PM service at a charge of £4 in addition to Woodley Flowers Delivery of £5.99.Should you require this delivery service, your order must be placed by midnight on the day prior to delivery. The service is offered to orders for selected delivery locations within the UK, Republic of Ireland, Isle of Man and Channel Islands.

5.4.3 ‘3 hour delivery’ service is available at a charge of £5.00 in addition to Woodley Flowers same day delivery charge of £7.99. The service is offered for orders to selected delivery locations within the UK, Republic of Ireland, Isle of Man and Channel Islands. Please request this service at the time of placing your order. This delivery service is offered subject to availability and may be withdrawn without notice during busy periods. Orders will be delivered by midday if placed prior to 9am and within 3 hours of order being placed for all others.

5.5 Orders for products delivered via courier services received before 2pm Monday to Thursday can be despatched the same day for next day delivery almost anywhere in mainland UK subject to availability. Orders received before 2pm Friday will normally be despatched the same day for Monday delivery almost anywhere within mainland UK, however, some suppliers do not deliver on Monday. We will process orders received on Sundays or Public Holidays the next working day.

5.5.1 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 7am and 7pm.

5.6 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.

5.7 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

5.8 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – you will be advised of this at the time of placing your order.

5.9 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5 above. Goods delivered via third party services are generally despatched 24 hours before the requested delivery date for most UK mainland addresses. For deliveries via third party to Northern Ireland, Wales and some areas of Scotland, please allow up to an additional 48 hours after the requested delivery date for delivery to be made.

5.10 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships €” please contact the Woodley Flowers Customer Contact Centre for further information using the contact details set out in Section 7 below.

5.11 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).

5.12 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address..

5.13 In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.

5.14 It is possible to select a preferred delivery time within the order process for items ordered from the ‘Sympathy’ & ‘Funeral’ product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.

5.15 Before placing your order, please review delivery cut-off times & prices.

5.16 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.

5.17 For International orders please be aware that same day (selected countries only), next day and future date delivery options are available – delivery cost £9.99. Please note that certain delivery dates may incur additional charges. Check product page calender for the latest delivery costs and options.

5.18 We cannot accept orders for timed delivery overseas due to differencies in international time zones.

5.19 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

5.20 For Terms and Conditions relating to our Click & Collect service please go to the Click & Collect service section.
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Cancellation/Amendments

6.1 If, for any reason, you wish to change or cancel your order you can do so by calling 0844 453 3700 or email: customer.support@woodleyflowers.com. Please give 48 hours notice before the requested delivery date.

6.2 In respect of non perishable goods you may cancel your order 7 working days after you have received confirmation of your order.

6.3 We regret that you may not cancel an order for perishable food products once your order has been dispatched.

6.4 In the event that goods are to be returned please return to: Customer Services Department, Woodley Flowers British Unit , Woodley Flowers House, Watergate, Sleaford, Lincolnshire NG34 7TB and you will receive a full refund. In the event that goods purchased from a florist need to be returned, these should be returned to the premises of the florist delivering the goods.

6.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
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Woodley FlowersCustomer Contact Centre

7.1 In the event that you are not satisfied with the Woodley Flowers Service any complaints should be addressed in the first instance to:

By email: quality.assurance@woodleyflowers.com
By telephone: 0844 453 3700
By fax: 01529 413 886
By post: Customer Contact Centre, Woodley FlowersBritish Unit, Woodley FlowersHouse, Sleaford, Lincolnshire NG34 7TB

7.2 Our Customer Service Contact Centre is available from 7am until 106pm Monday to Thursday, 7am until 9pm on Friday, 8am until 7pm on Saturday and 10am until 6pm on Sunday.

7.3 Our Customer Sales Contact Centre is available from 7am until 10pm Monday to Thursday, 7am until 9pm on Friday, 8am until 7pm on Saturday and 10am until 6pm on Sunday.

7.4 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
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Disclaimer

8.1 Whilst we agree to use all reasonable endeavours to ensure that the Woodley Flowers Site and/or the Woodley Flowers Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Woodley Flowers Site and/or the Woodley Flowers Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Woodley Flowers Site and/or the Woodley Flowers Service impossible or impractical.

8.2 (a) We accept liability for death or personal injury arising from our negligence.

8.2 (b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of [5] times the price you have paid for the products.

8.2 (c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Woodley Flowers Site and/or the Woodley Flowers Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the products supplied.

8.2 (d) Subject to clauses 1.5 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
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Use of woodleyflowers.com discount voucher codes

9.1 Woodley Flowers discount voucher codes (also abbreviated to ‘Voucher codes’) can only be used against purchases made on woodleyflowers.com for delivery to UK addresses only. Please note we are unable to accept Woodley Flowers Gift Vouchers or Flora-Cheques on woodleyflowers.com.

9.2 Voucher codes must be entered in the relevant section of the order process on woodleyflowers.com We are unable to apply a discount to orders already placed.

9.3 Voucher codes are usually restricted to one use per customer and should not be passed on to additional recipients.

9.4 Voucher codes may also be set to a maximum number of redemptions – if we are not able to accept the discount code you have entered it will be because the code has expired or maximum redemption level for promotion exceeded. We will advise you accordingly in the order process and the discount will not be applied.

9.5 Selected voucher codes may be restricted for use against specified products – where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.

9.6 Voucher codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.

9.7 Where the voucher code entitles you to a percentage discount, the discount will not be applied to the delivery charge (‘delivery’ includes additional delivery services, which are charged in conjunction with Woodley Flowers Delivery, for example ‘AM/PM delivery’ charge).

9.8 Where the voucher code entitles you to a free delivery offer, this will be for Woodley Flowers UK standard next day delivery charge (£5.99). Certain delivery dates however incur additional charges, such as delivery on Sunday’s or Bank Holiday’s etc.

9.9 Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the discount code you have entered.

9.10 We cannot be held responsible for non-availability of woodleyflowers.com which may prevent use of Voucher codes.

9.11 Changes to these terms of use may be made at any time.

General

10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Woodley Flowers Site and/or the Woodley Flowers Service from time to time. We will post any changes on the Woodley Flowers Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Woodley Flowers Service or Woodley Flowers Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Woodley Flowers Site and/or the Woodley Flowers Services for any reason at any time.

10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Woodley Flowers Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Terms And Conditions

Copyright © 2010 Woodley Flowers